Returns & Refunds

We want you to love everything you order from Pop Heart Studio. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

Items must be unused and in their original condition. You’re welcome to carefully open the packaging to inspect your order, but items that show signs of use or damage cannot be returned.

  • Proof of purchase is required (order number or confirmation email).

Unfortunately, we cannot accept returns for:

  • Custom or personalised items

  • Earrings (for hygiene reasons)

  • Sale items

How to Start a Return

To initiate a return, please email us at popheartstudioie@gmail.com with:

  • Your order number

  • The item(s) you’d like to return

  • Reason for the return

Once your return is approved, we’ll provide instructions on how to send your item back. Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.

Refunds

Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note:

  • Shipping fees (if applicable) are non-refundable.

  • Depending on your bank or payment provider, it may take additional time for funds to appear in your account.

Exchanges

If you’d like to exchange an item (for example, a different colour or style), please contact us at popheartstudioie@gmail.com. Exchanges are subject to stock availability. Custom or personalised items and earrings cannot be exchanged.

Damaged or Incorrect Orders

We carefully inspect all orders before shipping, but if your item arrives damaged or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.

Cancellations

If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that haven’t been processed or shipped.

Contact Us

For any questions or concerns about returns and refunds, please reach out:

Email: popheartstudioie@gmail.com

We’re here to help and want you to have the best experience possible!